After we verify the issue, we will provide a prepaid return shipping label and issue either:
A full refund (including the original shipping charge), or
A replacement, when available.
Returns for Customer Preference
If you wish to return an item because:
You ordered the wrong size,
You changed your mind,
You no longer need the item, or
You prefer a different color or style,
the following conditions apply:
The item must be new, unused, and in its original packaging.
The customer is responsible for the return shipping costs.
We do not charge a restocking fee.
Once the returned item is received and inspected, a refund of the purchase price of the product will be issued.
Original shipping charges are non-refundable.
Footwear
Because footwear may show signs of wear after being tried on, all shoes and boots must be returned in brand-new, unworn condition, including the original box and packaging.
Footwear that shows signs of wear, damage, or use cannot be returned.
Non-Returnable Items
We cannot accept returns for:
Used or worn products.
Items that are damaged due to misuse.
Products missing original parts or packaging.
Returns requested more than 30 days after delivery.
